Accesibility Statement

We appreciate your interest in the accessibility of our online presence.

We want everyone to be able to use our online shop without limitations. That’s why we are committed to digital accessibility and are continuously working to make our offerings accessible to all. Accessibility is a central part of our commitment to actively promote inclusion and create a shopping experience that is truly for everyone.

Therefore, we strive to make our online presence accessible in accordance with the national transposition laws of Directive (EU) 2019/882.

This Accessibility Statement applies to: www.muehle-glashuette.de

1. General Description of the Service

Through our online presence, we provide you with access to our online shop. This is an electronic service within the meaning of Directive (EU) 2019/882 and the national laws transposing it.

In our online shop, you can:

purchase goods.

2. Descriptions and explanations necessary to understand the provision of the service

On the product pages, you can initially add our products to the shopping cart without obligation. You can modify your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The available payment methods are listed during the checkout process.

3. Description of Compliance with Accessibility Requirements

3.1 Application of Harmonized Standards and Technical Specifications

Our online presence complies:

fully with the Web Content Accessibility Guidelines (WCAG) version: 2.1. It meets level A and AA.

The WCAG are an international standard for accessibility guidelines, developed and maintained by the World Wide Web Consortium (W3C), the body responsible for standardizing web technologies. The goal of these guidelines is to create structures for digital offerings that enable access and use for all persons in terms of digital accessibility.

We aim for full WCAG 2.1 AA compliance. Some content, such as PDF documents, is currently still being adapted.

3.2 Supportive Measures

Our website provides the following supportive measures:

Accessibility Statement in the Legal Notice (Impressum)
Accessibility Statement: This website includes an accessibility statement in accordance with § 12 BGG and EU Directive 2016/2102, available in the legal notice (Impressum).
Feedback Mechanism for Accessibility: Users can report barriers or suggest improvements via a provided feedback form.
Keyboard Accessibility / Keyboard Navigation: The website is fully navigable using a keyboard (e.g., with the Tab key), allowing use without a mouse.
Screen Reader Support: The website’s content is fully accessible and readable by common screen readers.
Contextual Navigation: When opening external content, notices are displayed to facilitate navigation.
High-Contrast Mode / Color Contrast Adjustment: To improve readability, color contrasts have been optimized in accordance with WCAG 2.1 AA requirements.
Alternative Texts: All relevant images include descriptive alternative texts for use with screen readers.

4. Contact Information – Report an Accessibility Issue

Have you noticed any accessibility issues? Please feel free to contact us.
You can reach us by post via email, via feedback form:

Mühle-Glashütte GmbH nautische Instrumente und Feinmechanik

Altenberger Straße 35
01768 Glashütte
Deutschland

Email: info@muehle-glashuette.de

Feedback form: https://www.muehle-glashuette.de/en/legal/accesibility-statement/

5. Phone support for persons with disabilities

We offer a dedicated hotline specifically for persons with disabilities and users of assistive technologies. You can contact us at the following phone number: +49 35053 3203-0