With us, your Mühle watch is in the best of hands!
It is important that the fine mechanism of your watch is checked and serviced every now and again to ensure that your time measuring instrument from the German town of Glashütte continues to be your reliable companion on a long-term basis. Not only will your Mühle watch thank you for this regular servicing by optimally retaining its value, but you can also rest assured that it will continue to function perfectly for many years to come. If your Mühle watch needs repairing, it is also in the best of hands at our very own service workshop. Once your watch has arrived safely in Glashütte, our service watchmakers will take the greatest of care and pay plenty of attention to detail when carrying out all repair work and service tasks.
Our service department in Glashütte
At our manufacturing workshop in Glashütte, every Mühle watch is manufactured with plenty of attention to detail. We can also carry out all service and repair work at our workshop, which is home to both our production department and our very own service department of specially trained watchmakers dedicated to looking after your Mühle watch. Any service and repair work that your watch requires is always carried out by one single service watchmaker, who disassembles the watch and movement, cleans all components, reassembles and regulates the movement and finally checks the watch in accordance with the requirements of our meticulous final inspection.
Care and transparency
Precise inbound inspections
Leaving no component untouched: Once your Mühle watch has arrived safely at our manufacturing workshop in Glashütte, it will be carefully checked by an experienced master watchmaker to identify its service and repair requirements. This expert not only checks its strap and case but also examines the movement, face, hands and all other components. After this initial inspection, we provide you with a cost estimate for the work. Only once you have confirmed this estimate and placed your service order will we get to work on servicing your watch.
Service work on watch movements
Despite the importance of your watch’s appearance, it is a well-known fact that true beauty is found on the inside, which is why our service particularly focuses on the extensive maintenance of the movement inside a Mühle watch. Our service work aims to restore your Mühle watch to its original perfect condition. To achieve this, our service watchmakers carry out a multitude of tasks:
• Removing the movement
• Checking the winding mechanism, escapement, wheel train, motion work and calendar function
• Carrying out service and/or repair work on the movement
• Reassembling the movement, including lubricating all components with oils and greases designed for this specific application
• Regulation: checking and regulating the movement in six positions
• Checking all movement functions
Servicing the face and case
A Mühle service is like a rejuvenating cure for your watch, both on the inside and the outside, where we professionally clean the watch’s case and its stainless steel strap. In addition, a case refurbishment can remove any scratches that may be on the case. The ultimate aim of all aspects of a Mühle service is to restore the original perfect condition of your Mühle watch. To achieve this, our service watchmakers carry out the following tasks:
• Cleaning the case, metal strap, face and hands in an ultrasonic bath
• Refurbishing the case (if requested)
• Restoring metal straps (if requested)
• Replacing worn components (if requested)
• Attaching the face and hands, case and strap
We maintain our connection to our company’s nautical roots by placing particularly high value on the watertightness of our wristwatches. The watertightness of a watch may deteriorate over time, for example as a result of knocks or blows. Other factors such as solar radiation, contact with cosmetics and chemical reactions with adhesives can also cause its seals to become permeable to water. This is why replacing the seals of a watch forms an integral part of every Mühle service. To ensure the watertightness of your Mühle watch, our service watchmakers carry out the following tasks:
• Checking and achieving watertightness
• Replacing the crown, tube and all seals to ensure perfect watertightness
Trust is good ...
... double final inspections are better
We want to ensure that every single Mühle watch leaves our service workshop in an immaculate condition. We therefore carry out all service work with the utmost care and conscientiousness to meet the highest quality standards. We additionally carry out a comprehensive final check, which involves the following tasks:
A week-long final check by the service watchmaker responsible for your watch, including:
• Running down the watch twice to check the power reserve and accuracy values • Checking precision when fully wound and after 24 hours with a run-down spring barrel • Checking watertightness • Complete functional test •
A second independent final inspection carried out by a Mühle master watchmaker.
Once your Mühle watch has undergone the complete service, it will be as good as new and yet again ready to face the minor and major challenges that you will set it over the next 4-5 years. This is confirmed by the two-year guarantee that we provide as an affirmation that your watch is working perfectly again.
Service in Glashütte
Please contact us first
If you want to bring your watch directly to our workshop or send it to us by post, please contact us beforehand. We are happy to provide you with information on our repair and maintenance services and how to ensure that your Mühle watch arrives at our workshop safe and sound. Otherwise we could recommend you a service specialist in your country and support you with contacting your next service center.
Where can I find technical details for my Mühle wristwatch?
The most important technical information on watches in our current collection can be found on our website by visiting the “Wristwatches” page and selecting your collection and model. Technical details for your model can also be found in the instruction manual for your watch. If you have any further questions, especially regarding older models, please feel free to contact us.
What precision can I expect from my Mühle wristwatch?
It is normal for mechanical watches to display a certain amount of tolerance because fluctuating temperatures, the tension of the winder springs or the position in which a watch is stored or worn can all affect its operation and accuracy. As we do not know how a watch will be worn, we always regulate our watches so that they are slightly fast, with a precision of between 0 and max. +8 seconds per day. Why? Because we want to ensure that Mühle watch wearers are never too late because of their time measuring instruments.
How often does my mechanical Mühle wristwatch need to be serviced?
Mechanical watches should be serviced from time to time. Over the years, the processes taking place inside the movement cause a certain amount of abrasion due to parts wearing. This abrasion contaminates the oil and sometimes forms deposits, which may cause the precision of the watch to deteriorate. We therefore recommend that our watches be fully serviced every four to five years. We advise wearers to get the watertightness of their watches checked every two years.
You have various options, if you would like to have your Mühle watch professionally serviced. For example, you are welcome to bring your watch directly to our manufactory or send it to us by post with the note “Service”. Please contact us in advance if you would like a service in our manufactory in Glashütte. We will be happy to provide you with more information about our services, the safe shipping of your Mühle watch and send you a return slip. In addition, you can contact a Mühle retailer in your area. They will not only give you competent advice, there you can also hand in your watch for an inspection conveniently and easily.
Where can I find technical details for my Mühle wristwatch?
The most important technical information on our current watches can be found on our website by visiting the “Wristwatches” page and selecting your collection/model. Technical details for your model can also be found in the instruction manual for your watch. If you have any further questions, especially regarding older models, please feel free to contact us.