Our S.A.R. Rescue-Timer is a prime example of Nautische Instrumente Mühle-Glashütte and its many years of dedication to manufacturing time measuring instruments that faithfully serve their wearers over a long period of time. In order to ensure that our Mühle watches continue to work as well as they did on their very first day for a long time, even as long as 10 years, we only use high-quality materials and components in our manufacturing activities and process these parts with the utmost care. Nevertheless, in order to ensure the longevity of Mühle watches and their ability to retain their value, wearers also need to take proper care of their watch’s case and movement. You should also send in your watch to be serviced every 4 to 5 years so that its movement can be cleaned and given new oil and other maintenance work can be carried out.
Servicing a Mühle watch
Mechanical wristwatches provide maximum performance every single day. While you may only use your car for an hour to travel to work and the same length of time to return home every day, your wristwatch has to work around the clock. The balance of a Mühle movement completes a total of 691,200 alternations in any given 24-hour period, meaning that it is accelerated to top speed 691,200 times a day and stopped by the escapement just as frequently. These alternations put a huge strain on the movement, which acts as the engine of a mechanical watch. Despite such a strain, a Mühle watch only needs to ‘have its oil changed’ every 4-5 years.
Trust and transparency
As a family business, we place high value on establishing an honest and trusting connection with the people who wear and value our watches. Our customers’ demands and desires therefore form the foundation on which our work is based. Once your Mühle watch has arrived safely at our service workshop in Glashütte, it will be carefully checked by an experienced master watchmaker to identify its service and repair requirements. This watchmaker will then send you a cost estimate so that you can confirm your service order.
Komplettrevision bei Mühle-Glashütte
A Mühle service is like a rejuvenating cure for your watch, both on the inside and the outside. A case refurbishment, for example, can remove any scratches that may be on the case and professionally clean both the watch’s case and its stainless steel strap. Despite the importance of your watch’s appearance, it is, however, a well-known fact that true beauty is found on the inside, which is why our Mühle service particularly focuses on the extensive maintenance of the movement inside your time measuring instrument. Our service aims to return your Mühle watch back to its original perfect condition. In order to achieve this, our service watchmakers carry out a multitude of different tasks:
Overview to our watchmakers tasks:
• Checking the case and strap
• Removing the movement
• Checking the winding mechanism, escapement, wheel train, motion work and calendar function
• Fully dismantling the movement into its individual components
• Cleaning the individual components in an ultrasonic bath
• Checking all parts and replacing worn components
• Assembling the movement and adding new oil or grease to all components
• Regulating the movement in 6 positions
• Checking all movement functions
• Attaching the face and hands
• Refurbishing the case
• Replacing the crown, winding stem and all seals in order to ensure perfect watertightness
• Fitting the movement back into the case
• Having the watertightness, accuracy and power reserve of the watch tested by the service watchmakers responsible for the watch
An independent final examination carried out by a Mühle master watchmaker.
2 Jahre Garantie-Erneuerung
Once a watch has undergone the complete Mühle service, it is as good as new and yet again ready to face the minor and major challenges that you will set it over the next 4-5 years. This is confirmed by the 2-year guarantee that we provide as an affirmation that your watch is working well.
Servicing your watch
Please contact us first
If you want to bring your watch directly to our workshop or send it to us by post, please contact us beforehand. We are happy to provide you with information on our repair and maintenance services and how to ensure that your Mühle watch arrives at our workshop safe and sound. Otherwise we could recommend you a service specialist in your country and support you with contacting your next service center.
Where can I find technical details for my Mühle wristwatch?
The most important technical information on watches in our current collection can be found on our website by visiting the “Wristwatches” page and selecting your collection and model. Technical details for your model can also be found in the instruction manual for your watch. If you have any further questions, especially regarding older models, please feel free to contact us.
What precision can I expect from my Mühle wristwatch?
It is normal for mechanical watches to display a certain amount of tolerance because fluctuating temperatures, the tension of the winder springs or the position in which a watch is stored or worn can all affect its operation and accuracy. As we do not know how a watch will be worn, we always regulate our watches so that they are slightly fast, with a precision of between 0 and max. +8 seconds per day. Why? Because we want to ensure that Mühle watch wearers are never too late because of their time measuring instruments.
How often does my mechanical Mühle wristwatch need to be serviced?
Mechanical watches should be serviced from time to time. Over the years, the processes taking place inside the movement cause a certain amount of abrasion due to parts wearing. This abrasion contaminates the oil and sometimes forms deposits, which may cause the precision of the watch to deteriorate. We therefore recommend that our watches be fully serviced every four to five years. We advise wearers to get the watertightness of their watches checked every two years.
You have various options, if you would like to have your Mühle watch professionally serviced. For example, you are welcome to bring your watch directly to our manufactory or send it to us by post with the note “Service”. Please contact us in advance if you would like a service in our manufactory in Glashütte. We will be happy to provide you with more information about our services, the safe shipping of your Mühle watch and send you a return slip. In addition, you can contact a Mühle retailer in your area. They will not only give you competent advice, there you can also hand in your watch for an inspection conveniently and easily.
Where can I find technical details for my Mühle wristwatch?
The most important technical information on our current watches can be found on our website by visiting the “Wristwatches” page and selecting your collection/model. Technical details for your model can also be found in the instruction manual for your watch. If you have any further questions, especially regarding older models, please feel free to contact us.