Instructions on cancellation

Instructions on cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Mühle-Glashütte GmbH nautische Instrumente und Feinmechanik, Altenberger Straße 35, 01768 Glashütte, Deutschland, info@muehle-glashuette.de, Phone: 49 (0)35053 3203-0, Fax: 49 (0)35053 3203-136) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us.)

— To Mühle-Glashütte GmbH nautische Instrumente und Feinmechanik, Altenberger Straße 35, 01768 Glashütte, Deutschland, info@muehle-glashuette.de, Fax: 49 (0)35053 3203-136

— I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)

— Ordered on (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

(*) Delete as appropriate

We will bear the cost of returning the goods, if the return takes place within Germany.

Return shipping labels
Without prejudice to your statutory rights, we will provide you with free return shipping labels. The return shipping label is included in your delivery. You can hand in the return at a parcel shop of the respective provider.

Widerrufsbelehrung erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte.

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Frequent questions
View all questions
Who can service my Mühle wristwatch?

You have various options, if you would like to have your Mühle watch professionally serviced. For example, you are welcome to bring your watch directly to our factory or send it to us by post with the note “Service”. Please contact us in advance if you would like a service in our factory in Glashütte. We will be happy to provide you with more information about our services, the safe shipping of your Mühle watch and send you a return slip. In addition, you can contact a Mühle specialist dealer in your area. They will not only give you competent advice, there you can also hand in your watch for an inspection conveniently and easily.

Where can I find technical details for my Mühle wristwatch?

The most important technical information on watches in our current collection can be found on our website by visiting the “Wristwatches” page and selecting your collection and model. Technical details for your model can also be found in the instruction manual for your watch. If you have any further questions, especially regarding older models, please feel free to contact us.

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