If you are not satisfied with your products or want to return them for other reasons, you can return them within 14 days even without giving any reason. You can communicate the return easily and without any formalities by phone or e-mail.
Our team will then coordinate the uncomplicated return with you and send you a DHL return slip for the insured, cost-free return. You then hand in the packaged parcel at a nearby post office or packing station. In this way, the watch will be returned safely to us in Glashütte. In order to process the return as quickly as possible, please enclose our return form with the shipment.
Once the watch has arrived at our manufactory in Glashütte, you will receive a brief confirmation by e-mail. Our watchmakers will then examine the returned watch so that the return can be finalized and processed. You can find detailed information about your right of withdrawal here.
However, the revocation may be excluded in some exceptional cases. If we adapt prefabricated goods exactly to your needs (e.g. the engraving of a piece of jewelry) or make custom-made items, there is no right of withdrawal.
