Revocation & Return

If you are not satisfied with your products or want to return them for other reasons, you can return them within 14 days even without giving any reason. You can communicate the return easily and without any formalities by phone or e-mail.

Simple and form-free

Your return

Our team will then coordinate the uncomplicated return with you and send you a DHL return slip for the insured, cost-free return. You then hand in the packaged parcel at a nearby post office or packing station. In this way, the watch will be returned safely to us in Glashütte. In order to process the return as quickly as possible, please enclose our return form with the shipment.

Once the watch has arrived at our manufactory in Glashütte, you will receive a brief confirmation by e-mail. Our watchmakers will then examine the returned watch so that the return can be finalized and processed. You can find detailed information about your right of withdrawal here.

Exclusion of revocation

However, the revocation may be excluded in some exceptional cases. If we adapt prefabricated goods exactly to your needs (e.g. the engraving of a piece of jewelry) or make custom-made items, there is no right of withdrawal.

As bright as night

Precisely readable when others are groping in the dark.

S.A.R. Rescue-Timer LUMEN
29er

Luxury follows function

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Practice-oriented

Tool watches

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Lunova

An elegant appearance

Panova

Perfect watch-life-balance

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ProMare

Born for the sea and more...

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Sea-Timer

Always in motion

Discover our Sea-Timer BlackMotion
Terrasport

Classical aviator watches

Discover the Terrasport collection
Teutonia

Our functional luxury symbol

Discover our Teutonia collection
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Frequent questions
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