General terms and conditions

 

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

2. Contractual partner, formation of contract, options for corrections

The contract is concluded with Mühle-Glashütte GmbH nautische Instrumente und Feinmechanik.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: German, English

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. You may also view the text of the contract in our customer login area.

4. Delivery conditions

Delivery costs may apply to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

You are entitled to collect your order from Mühle-Glashütte GmbH nautische Instrumente und Feinmechanik, Altenberger Straße 35, 01768 Glashütte, Deutschland during the following hours of business: 14 Tage nach Abholmeldung

We do not deliver to a “Packstation”.

5. Payment

The following payment methods are basically available in our online shop.

PayPal Plus
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer you the following payment options as PayPal services. Unless otherwise specified below, payment via PayPal Plus does not require registration with PayPal. You will find further information within the respective payment option and in the ordering process.

PayPal
In order to be able to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after placing the order.

Direct debit via PayPal
Precondition for payment by direct debit via PayPal is an address and credit check, the payment is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. You will be informed by PayPal about the date your account is charged (so-called prenotification). The account will be charged before the goods are sent out.

Invoice payment via PayPal
Precondition for the invoice payment via PayPal is an address and credit check, the payment is made directly to PayPal.

6. Retention of title

The goods shall remain our property until full payment is made.

7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

8.1 Liability for defects

We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

8.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: 49 (0)35053 3203-0

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

10. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

AGB erstellt mit dem Trusted Shops Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte.

In service for 20 years.

Icon with anniversary.

Discover the
S.A.R. Rescue-Timer
Practice-oriented

Tool watches

Discover our tool watches
S.A.R. Mission-Timer TITAN

Unique Edition

Discover more
29er

Luxury follows function

Discover 29er collection
Teutonia

Our functional luxury symbol

Discover our Teutonia collection
Lunova

An elegant appearance

Panova

Perfect watch-life-balance

Discover our Panova collection
Terrasport

Classical aviator watches

Discover the Terrasport collection
ProMare

Born for the sea and more...

Discover ProMare collection
Sea-Timer

Always in motion

Discover our Sea-Timer BlackMotion
Frequent questions
View all questions
Who can service my Mühle wristwatch?

You have various options, if you would like to have your Mühle watch professionally serviced. For example, you are welcome to bring your watch directly to our factory or send it to us by post with the note “Service”. Please contact us in advance if you would like a service in our factory in Glashütte. We will be happy to provide you with more information about our services, the safe shipping of your Mühle watch and send you a return slip. In addition, you can contact a Mühle specialist dealer in your area. They will not only give you competent advice, there you can also hand in your watch for an inspection conveniently and easily.

Where can I find technical details for my Mühle wristwatch?

The most important technical information on watches in our current collection can be found on our website by visiting the “Wristwatches” page and selecting your collection and model. Technical details for your model can also be found in the instruction manual for your watch. If you have any further questions, especially regarding older models, please feel free to contact us.

Contact
Mo. - Fr. 08:00 - 18:00 Uhr
Your web browser is out of date. For a better experience we strongly recommend using Chrome, Firefox or Safari.