Our products are very close to our hearts, so consultation and exchange are very important to us. Our team will be happy to advise you by phone or email on all our products, services and other inquiries. We also support you in processing your order in the online store and advise you individually and personally. You can find our detailed contact details here.
Easy and uncomplicated
Our payment methods
For all online payments we use the payment method Paypal Plus. It is an optimized checkout, which combines four payment methods in one payment solution: You can pay with us by Paypal, direct debit, credit card or invoice. The payment is completed via Paypal Plus, but for this no Paypal account is necessary. This way you can conveniently, quickly and securely buy your Mühle products online. Alternatively, you can pay on site when you pick up your products in Glashütte.
You are welcome to pay and complete your order easily and securely via Paypal with your existing Paypal account.
Payment by Paypal Plus
When paying by SEPA direct debit, the account is usually debited within 24 hours. You do not need a Paypal account.
Payment by Paypal Plus
When paying by credit card, the account is charged with the placement of the order. You can pay by Mastercard and Visa. You do not need a Paypal account.
Payment by Paypal Plus
We are happy to provide the option to purchase on account with the support of our partner Paypal Plus. After shipping the goods, you have 14 days to easily and conveniently pay the outstanding amount by bank transfer. This method of payment is available up to an order value of 1,500 EUR. To complete an order by invoice, it is important that the billing and delivery addresses match.
Payment on collection
You are welcome to pick up your watch directly at our manufactory in Glashütte. If you choose this pick-up option, we grant payment upon pick-up on site. You have the possibility to pay by credit card or cash. After processing your order, you will receive your personal pick-up notification. We will automatically keep your order ready for you to pick up for 14 days.
On the way to you
Shipping details at a glance
Particularly valuable and precious goods also require special care and security during transport. When ordering high-priced and sensitive goods on the Internet, a safe transport route is an important criterion. We work for the shipment of our watches and products only with selected shipping service providers. If the value of goods exceeds 500,00 EUR we usually ship by UPS. This service is only possible by direct delivery. For the shipment of our wristwatches within Germany the shipping is free of charge. The shipment of all products is insured for the value of the goods. All inquiries from European and international countries will receive an individual offer or will be referred by our team to the responsible wholesaler. Here we are happy to provide support.
Where can I find technical details for my Mühle wristwatch?
The most important technical information on watches in our current collection can be found on our website by visiting the “Wristwatches” page and selecting your collection and model. Technical details for your model can also be found in the instruction manual for your watch. If you have any further questions, especially regarding older models, please feel free to contact us.
What precision can I expect from my Mühle wristwatch?
It is normal for mechanical watches to display a certain amount of tolerance because fluctuating temperatures, the tension of the winder springs or the position in which a watch is stored or worn can all affect its operation and accuracy. As we do not know how a watch will be worn, we always regulate our watches so that they are slightly fast, with a precision of between 0 and max. +8 seconds per day. Why? Because we want to ensure that Mühle watch wearers are never too late because of their time measuring instruments.
How often does my mechanical Mühle wristwatch need to be serviced?
Mechanical watches should be serviced from time to time. Over the years, the processes taking place inside the movement cause a certain amount of abrasion due to parts wearing. This abrasion contaminates the oil and sometimes forms deposits, which may cause the precision of the watch to deteriorate. We therefore recommend that our watches be fully serviced every four to five years. We advise wearers to get the watertightness of their watches checked every two years.