You ask. We answer.

Frequently Asked Questions

Do you have any questions regarding your Mühle wristwatch, an order or how to get your time measuring instrument serviced? You can find plenty of handy information and answers to frequently asked questions here. Please also feel free to contact us or a specialist Mühle retailer at any time. You can find a retailer close to your location by using the overview on the “Retailers” page of our website. You can also contact us with your questions via our “Contact form” or by sending an e-mail to

General questions
concerning my Mühle wristwatch

What is a reference number?
What is a serial number and where can I find it?
Where can I find technical details for my Mühle wristwatch?
What precision can I expect from my Mühle wristwatch?
What are the characteristic features of a chronometer?
Do I need to wind my mechanical wristwatch by hand?
Can I wear my Mühle wristwatch when swimming?
Who can I contact if I have a question?

Shipping & payment

What payment options are available in Mühle-Glashütte’s online shop?
What details do I need to enter when ordering from Mühle’s online shop?
When is payment for my order due?
How quickly will I receive my delivery?
Will I be informed that my watch has been sent?
What happens if I do not want to keep a watch I have ordered?
How can I register a return?

Questions on watch servicing

How often does my mechanical Mühle wristwatch need to be serviced?
Who can service my Mühle wristwatch?
How long does it take for a watch to be serviced by Mühle-Glashütte?
What are the most important aspects of a Mühle service?
How much does a watch service cost?


Is the manufacturer warranty renewed after a service?
How long is the manufacturer warranty for my Mühle wristwatch?
63 one-off

exclusive unique edition

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S.A.R. Mission-Timer TITAN

Unique Edition

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Tool watches

Discover our tool watches

Luxury follows function

Discover 29er collection

Our functional luxury symbol

Discover our Teutonia collection

An elegant appearance


Perfect watch-life-balance

Discover our Panova collection

Classical aviator watches

Discover the Terrasport collection

Always in motion

Discover our Sea-Timer BlackMotion
Frequent questions
View all questions
Who can service my Mühle wristwatch?
Where can I find technical details for my Mühle wristwatch?
Mon. - Fri. 08:00 - 17:00 Uhr
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